Delete your RouteCaster account

Delete your account in the app

1. Sign in to RouteCaster on the web or in the mobile app.
2. Open Settings (or your Profile) and find "Delete your account".
3. Choose "Request account deletion", type DELETE MY ACCOUNT, and confirm.

You are signed out as soon as the request is accepted. If you want a copy of your data first, use "Export your data" in the same place before you delete.

Cannot sign in?

Email support@routecaster.app from the email address on the account and ask us to delete it. Put "Account deletion request" in the subject. We may ask you to confirm you own the account before we act.

What is deleted

Deleting your account removes your profile and sign-in details, your saved routes and preferences, and other data associated with your account. Before the account is erased we clean up billing, which includes subscriptions managed through our payment processor.

What may be kept

Some information may be retained where needed for legal, security or accounting purposes, such as payment and tax records or records of the deletion request itself. See our Privacy Policy for details on retention.

How long it takes

Deletion is queued when you submit the request, and billing cleanup runs first, so the account may not be erased instantly. If anything needs your help to finish, we will contact you at the email on the account.

Things that can delay or block deletion

• If you own a household with active members, transfer ownership or cancel the household first.
• Administrator accounts cannot be deleted in the app. Contact support.
• If something fails, the app shows an error. Email support and we will help.